Last updated: [Date]
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Google Business Reinstatement services or visit our website.
Please read this policy carefully. By using our services, you agree to the collection and use of information as described here.
1. Who We Are
[Business Name] is a UK-based independent service provider offering Google Business Profile reinstatement consultation and support. We are not affiliated with Google LLC in any way.
For the purposes of UK data protection law, we are the data controller responsible for your personal information.
Contact details: [Business Name] [Address Line 1] [City, Postcode] Email: [[email protected]] Phone: [Your Phone Number]
2. What Information We Collect
We may collect and process the following personal information:
Information you provide directly: Your full name, business name, and trading address. Email address and phone number. Google Business Profile details and account information. Details surrounding your profile suspension. Any correspondence you send us.
Information collected automatically: IP address and browser type. Pages visited and time spent on our website. Referral source (how you found us). Cookies and usage data (see Section 9).
3. How We Use Your Information
We use your personal information to:
Provide and manage our reinstatement services. Communicate with you about your case and updates. Process payments and maintain billing records. Comply with legal and regulatory obligations. Improve our website and service quality. Send service-related notifications and follow-ups.
We will never use your data for unsolicited marketing without your explicit consent.
4. Legal Basis for Processing
Under the UK GDPR, we process your personal data on the following legal grounds:
Contract — To fulfil our service agreement with you. Legal Obligation — To comply with applicable laws and regulations. Legitimate Interests — To improve our services and maintain business records. Consent — Where you have explicitly opted in, such as for marketing communications.
5. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only where necessary, including:
Payment processors (e.g., Stripe, PayPal) to handle transactions. IT and hosting providers who support our website infrastructure. Legal or regulatory authorities if required by law.
All third-party providers are required to handle your data securely and in accordance with UK data protection law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. In general:
Client records are kept for up to 6 years in line with HMRC requirements. Marketing data is held until you withdraw consent. Website analytics data is retained for up to 26 months.
After the applicable retention period, your data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access — Request a copy of the data we hold about you. Right to Rectification — Ask us to correct inaccurate or incomplete data. Right to Erasure — Request deletion of your data where there is no lawful reason to retain it. Right to Restrict Processing — Ask us to limit how we use your data. Right to Data Portability — Request your data in a structured, machine-readable format. Right to Object — Object to processing based on legitimate interests or for direct marketing. Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [[email protected]]. We will respond within 30 days.
8. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:
Secure encrypted connections (SSL/HTTPS) on our website. Restricted access to personal data on a need-to-know basis. Regular review of our data handling practices.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
Essential Cookies — Required for the website to function correctly. Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics). Preference Cookies — Remember your settings and preferences.
You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.
For more details, please refer to our [Cookie Policy] (optional separate page).
10. Third-Party Links
Our website may contain links to third-party websites, including Google’s own support pages. We are not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to check this page periodically.
Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
13. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
ICO Contact: Website: www.ico.org.uk Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at [[email protected]].
14. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
[Business Name] [Address Line 1] [City, Postcode] Email: [[email protected]] Phone: [Your Phone Number]